ICT Assistant Vacancy-Job Ref: WJCIUNFPA/1206/2025806

ICT Assistant Vacancy-Job Ref: WJCIUNFPA/1206/2025806

Abidjan ( Ivory Coast )

Job Description

Mission and objectives

UNFPA is the lead UN agency for achieving a world where every pregnancy is wanted, every childbirth is safe, and every young person’s potential is fulfilled. UNFPA’s new Strategic Plan (2021-2025) focuses on three transformative results: ending preventable maternal deaths; ending the unmet need for family planning; and ending gender-based violence and other harmful practices.

In a world where fundamental human rights are under threat, we need staff of integrity, who share the values ​​and principles promoted by the United Nations, who embody international norms and standards, and who defend them with courage and conviction.

UNFPA seeks candidates who transform, inspire, and deliver sustainable, high-impact results. We need transparent and committed staff to achieve excellence in program results.

Context

Given the extent of the support that the ICT unit must provide to other units of the UNFPA Côte d’Ivoire Office, the recruitment of an ICT Assistant is necessary. Under supervision, the assistant will be responsible for the installation, configuration, and maintenance of IT equipment, technical support to users, network and security management, hardware and logistics management, collaboration and development, as well as other responsibilities such as replacing the ICT manager and managing the helpdesk. This volunteer will also ensure the daily management of all IT activities at UNFPA Côte d’Ivoire. He or she will also provide technical support to users, particularly through IT assistance tasks. He or she will also participate in the implementation of the migration of the ICT infrastructure to new innovation tools, initiated by headquarters since 2024.

Task description

Under the general supervision and technical coordination of the IOM and the direct supervision of the ICT Associate, the volunteer will be responsible for the following responsibilities in IT hardware management and technical support: Installation, configuration and maintenance of IT equipment: ● Installation and configuration of users’ IT hardware.

● Diagnosis and resolution of network alarms, preventive maintenance.

● Management and maintenance of the office’s help desk, hardware and computer software.

● Monitoring and maintaining optimal performance of all ICT systems, including antivirus, printing services, email and secure network access for remote users.

● Network file backup and recovery.

● Updating and backing up hardware and software taking into account security aspects.

Technical Support to Users: ● Provide effective technical support for all network related issues.

● Train staff in the use of basic equipment.

● Provide technical support for organizing webinars.

● Prioritize user requests and respond to their needs based on urgency and importance in daily business interactions.

Network Management and Security: ● Understanding of UNFPA IT structure for effective fault management.

● Assistance to the ICT manager for the development of an ICT performance dashboard.

● Establishing and maintaining network standards, preventing anomalies and breakdowns, and defining expansion or modification projects.

● Ensure data security and provide appropriate advice to protect against internal and external threats.

Equipment and logistics management: ● Organization and monitoring of IT and communications equipment reception operations.

International organization vacancies
● Maintaining a detailed intervention register and archiving information.

● Support for office asset management (inventory of IT equipment).

● Supervision of supply needs for workshops.

Collaboration and Development: ● Collaboration with office coordinators, operations, programs, projects and ICT managers of sister agencies to resolve complex issues.

● Participation in the development and deployment of the eFace application for scanning FACEs.

● Support for the implementation of the Disaster Recovery Plan (DRP), including promoting the use of Drive for backups.

● Keep informed of the latest technologies and advise the office on their use to improve productivity.

Other responsibilities: ● Replacement of the ICT manager during his absences.

● Formatting and archiving of intervention reports.

● Participation in other tasks within his/her area of ​​expertise.

● Active participation in helpdesk management.

Eligibility criteria

Age: 18 – 80

Required experience

3 years

Nationality

Candidate must be a national or legal resident of the country of assignment.

Assignment requirements

Relevant experience

5 years

Languages

French, Level: Fluent, Required

English, Level: Working knowledge, Desirable

Required education level

Bachelor’s degree or equivalent in Computer Science/Telecom Networks

Skills and values

An autonomous, rigorous and adaptable senior technician, he must possess advanced technical skills and excellent interpersonal skills (team spirit, effective communication). His cognitive abilities must allow him to analyze and solve complex problems.

Skills and experience

– Professional experience at national and/or international level in the ICT/Telecom Network field or other relevant programs;

– Demonstrating a good knowledge of the UNFPA organization is an asset, as is experience working at the UN or another international development organization;

– Have experience in IT and network maintenance and a good knowledge of ICT policies and procedures,

– Know how to make appropriate and transparent decisions,

– Demonstrate good writing skills (correspondence, reports, minutes (etc.), focus on the result for the client and react positively to feedback,

– Demonstrate and apply technical and professional knowledge of the position,

– Have a good command of French; a good knowledge of English would be an asset, office applications: MS Office 2016 Suite/Microsoft 365/Zoom Meeting/Microsoft Teams/Google Meet,

– Demonstrate a commitment to the mission, vision and values ​​of UNFPA,

– Adapt to a multicultural environment,

– Promote innovation and empowerment,

– Know how to work in a team,

– Share and communicate information, ideas and knowledge,

– Focus on the result for the client, manages conflicts well and reacts positively to feedback (leadership, conflict management and self-management),

– Possess operational efficiency.

– Excellent oral and written skills; excellent drafting, formulation and reporting skills;

– Accuracy and professionalism in the production and editing of documents;

– Excellent interpersonal skills; cultural and social sensitivity; ability to work inclusively and collaboratively with a range of partners, including members of the community

– Have an affinity or interest in sexual and reproductive health services and reproductive rights, adolescent and youth empowerment, gender equality and women’s empowerment, population data management, and volunteerism as a mechanism for sustainable development and the United Nations system.

Computer skills: ● Operating systems: Windows, Linux, macOS, Chromebook

● Computer networks: TCP/IP, LAN, WAN, VLAN, VPN

● Telecommunications: GSM, 3G, 4G, 5G, VoIP

● Databases: SQL, MySQL, PostgreSQL

● Programming: Python, Java, C++

● Virtualization: VMware, Hyper-V

● Cloud computing: AWS, Azure

Area(s) of expertise

Information technology, Security and protection, Logistics and Inventory

Driving license

Other information

Living conditions and remarks

As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging their own accommodation and other living essentials. This position is based in Côte d’Ivoire, in the city of Abidjan. National UN Volunteers are part of the Malicious Insurance Plan. National UN Volunteers must be culturally sensitive and adapt to the prevailing culture and traditions.

Conditions of Employment for National United Nations Volunteers

The contract is valid for the period indicated above with the possibility of extension subject to availability of funds, operational necessity and satisfactory performance. However, the assignment is not expected to be renewed.

The applicable volunteer living allowance is paid monthly to cover housing, utilities, and basic living expenses. Life, health, and permanent disability insurance are included (health insurance for up to 3 dependents – except for UN Community Volunteers), as well as final repatriation (if applicable). You can check the full entitlement at https://app.unv.org/calculator .

In addition, at non-family duty stations that fall into hardship categories D or E, as classified by the International Committee for purposes of determining whether they are limited, a welfare differential will be paid monthly.

Inclusivity statement

United Nations Volunteers is an equal opportunity program that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values ​​of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Note on Covid-19 vaccination requirements

Selected candidates for certain occupational groups may be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid-19) in line with the applicable host entity policy

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